When it comes to messaging, most marketing strategies focus on the features and benefits of the product or service rather than being experiential. Here’s an example.
“Tom needs a new barbecue grill, and he chose the Montana XL800 charcoal grill with 800 square inches of cooking area, adjustable cooking grates, and an easy-start igniter. He loves how easy it is to use, and the food is great. Buy a Montana grill today!”
The story conveys the features and a call to action, but it doesn’t create a connection between the brand and the consumer.